Privacy Policy

Last updated: April 30, 2025

1. Information We Collect

• Personal Information: Full name, email address, phone number, delivery addresses.
• Location Data: Real-time GPS location to facilitate accurate delivery and navigation of our delivery robots.
• Device Information: Device type, operating system, IP address, and app usage data.
• Payment Information: Processed securely through our payment provider; we do not store payment credentials on our servers.
• User Content: Any feedback, inquiries, or communications you send us via the app or support channels.
• Identity Verification: We may request government-issued identification to verify your identity.
• Demographic Data: We may collect age, gender, or preferences to personalize your experience.

2. How We Use Your Information

• Provide, operate, and maintain our delivery services.
• Track orders and robot deliveries in real time.
• Communicate with you regarding orders, updates, or customer support.
• Analyze usage patterns to improve the app and optimize delivery routes.
• Personalize your experience based on preferences or past usage.
• Prevent fraud and ensure the security of the platform.
• Send marketing messages or service notifications. You may opt-out at any time.

3. Legal Basis for Processing (GDPR Compliance)

• Performance of a contract
• Legitimate interest
• Compliance with legal obligations
• Consent (where required)

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Remote robot operators to perform deliveries.
• Merchants or delivery partners involved in your transaction.
• Third-party service providers (e.g., cloud hosting, analytics, customer service).
• Legal authorities when required by law.

5. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

6. Data Security

We use encryption, firewalls, and other security best practices to safeguard your data from unauthorized access or misuse.

7. Your Rights (for EU/EEA Users)

• You may request to access, correct, delete, or restrict the processing of your personal data.
• You may also object to certain types of processing or request data portability.
• To exercise these rights, contact us at info@kayodtechnologies.com.

8. Cookies & Tracking Technologies

• We use cookies and similar technologies for session tracking, app performance, and analytics.
• You may disable cookies in your device settings.

9. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect data from children.

10. International Data Transfers

We may store or process your data outside your country of residence with safeguards in place to protect your information.

11. Changes to this Policy

We may update this Privacy Policy. Any major changes will be communicated via app notifications or email.

12. Contact Us

• KAYOD Technologies
• Email: info@kayodtechnologies.com
• Phone: +33 7 85 85 14 14